Terms & Conditions

In these Terms and Conditions “we” and “us” mean Rustic Heart ABN 68775 651 163, the Website Owner, and “you” means you the customer or site visitor.

Please read the Terms and Conditions carefully before placing any orders.

Information on the website

Rustic Heart aims to keep content as up-to-date and accurate as possible.

Rustic Heart makes no representation, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of the information contained in this website.

Rustic Heart reserves the right to change or discontinue any aspect or features of this website.

Rustic Heart cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may happen when accessing this website.

With any Links posted, the onus is on the visitor, Rustic Heart is not responsible in any way for any of their contents.

Transaction Currency

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers.

Refund Policy

Please refer to our delivery and returns policy.


Please note that colours of products will sometimes vary depending on the quality and make of the computer monitors they are being viewed on.

Legal capacity for transactions

We reserve the right to only accept orders from those over eighteen (18). By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.

Should Rustic Heart suffer any damage or other losses as a result of a transaction entered into by a minor, Rustic Heart reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Rustic Heart.

Our liability

We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

Our maximum aggregate liability for any products supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the products(s) in question.

Order acceptance

Once order placement has occurred, you are engaged in a contract that sees you unconditionally accept the prices and descriptions of the items you have ordered. Once an order has been placed with Rustic Heart Online.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that the item ordered is out of stock or that you do not meet the eligibility criteria set out within the Terms and Conditions.

Rustic Heart reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion.

Payment information

By placing an order online, you are confirming that the credit card you are using belongs to you. All credit card holders are subject to validation and authorisation checks by the card issuer.

Payment will be processed as soon as your order has been submitted. In the event that your order cannot be filled – a refund for the full purchase amount will be processed.

Credit card fraud

Whilst Rustic Heart employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, Rustic Heart will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an un-authorised manner.

Privacy Policy

Our privacy policy which sets out how we will use your personal information, can be found at our privacy policy section. By using this Website, you consent to the collection, use and disclosure of your personal information as described in our privacy policy, and warrant that all data provided by you is accurate.

Other Terms

We do not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances beyond of our control.

We may from time to time modify our Terms and Conditions, other policies, or the content of the Site, without notice. Please read the Terms and Conditions before placing an order online and check back often. If you do not agree to any change, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.

If you have any questions about this statement, please contact us using the “contact us” tab on the home page.