Delivery & Returns


All shipping costs include free wrapping.

All shipping costs include packaging and handling.

All of your parcels will include free tracking via Australia Post.

If you prefer you can pick up from our store in Surrey Hills Melbourne.

Shipping is standard domestic delivery via Australia Post.

If you prefer us to post to your work place (as your parcel may be left at your door if you are not home to accept delivery) please advise us in Billing & Shipping on checkout.

Every item is carefully checked and shipped in perfect condition.

If you are overseas please contact us for a shipping cost.

Confirmation of Order

Once we have processed your order you will receive an email from us, confirming that your order has been received and has been dispatched. Orders are processed Monday – Friday (except on public holidays).

Returns and Refund Policy

Please choose your item carefully as we do not refund or exchange for change of mind or incorrect size.

A faulty item can be returned, it must be in its original packaging, tags attached and unused.

We are unable to accept any return if the tags have been removed, the item has been worn, washed or has been marked with make up/tan/perfume/ deodorant etc.

Any faulty item being returned must have your receipt enclosed.

Allow up to 1 week for any return to be processed and your account to be credited.

Customers are responsible for return shipping and handling expenses.

In the unlikely event of receiving a faulty item, you have 7 days to return it to Rustic Heart 118 Union Road, Surrey Hills, Victoria, 3127.

We will do our best to replace the faulty item, if the item is out of stock then a refund will be provided.

Any questions please call 03 9077 3339 or email